Customer support for XP Investimentos
Supporting You at Every Stage
At XP Investimentos, customer satisfaction drives everything we do. Our dedicated support team is ready to help with any questions or concerns, ensuring you have a seamless trading journey.
Contact Us for SupportMultiple Ways to Reach Out
Live Chat
Access 24/7 assistance directly via XP Investimentos.
Join Our Community for Real-Time Updates and EngagementEmail Support
Receive prompt responses to your general questions. Expect an answer within one business day.
Send EmailPhone Support
Support for urgent or detailed issues. Open Monday through Friday, 9 AM – 6 PM (EST)
Call NowSocial Media
Follow us on Instagram, TikTok, and YouTube for the latest news and interactive support.
Follow UsHelp Center
A comprehensive library of resources, tutorials, and insights to boost your trading expertise.
Visit Our Help CenterCommunity Forum
Engage with our community, share knowledge, and get answers to your questions.
Explore Our ServicesConnect Anytime
Live Chat
24/7
Our responsive support team is ready to help you promptly
Email Support
Dedicated customer service excellence
Inquiry responded to within 24 hours.
Phone Support
Achieve Your Financial Goals with Confidence
Customer assistance available from 9 AM to 6 PM EST.
Help Center
Always available
Contact our support team anytime for help
Easy Access to Support
1. Log In
Log into your XP Investimentos account through the official website with your login details.
Visit the Support Hub
Locate the "Help" or "Customer Support" section, often found in the website's footer or main menu.
Select Your Preferred Contact Method
Choose between live chat, email, phone, or self-help options that fit your needs.
4. Provide Details
Provide your account details and describe your issue to receive prompt help.
Explore Support Materials at Your Convenience
Video Tutorials
Watch detailed video tutorials to become proficient with XP Investimentos's tools.
Access ResourceCommunity Forums
Join our active community of traders to share insights and strategies.
Access ResourceImprove Your Assistance Experience
Clearly describe the problem, including any specific requests or modifications needed.
Provide Relevant Details: Include necessary account information and screenshots to help the support team assist you better.
Select Your Support Channel: Opt for live chat for quick questions or email for more detailed issues.
Visit the Help Desk: Check for common solutions before contacting support.
Gather Your Documentation: Keep your account info, transaction IDs, and pertinent /images ready when contacting customer service.
Support Tips: If problems persist, contact support again via the same or an alternative channel for faster assistance.